แนวทางการจัดการการฝึกอบรมตามสมรรถนะหลักอาเซียนและตามความ ต้องการในการฝึกอบรมของพนักงานโรงแรมในจังหวัดเชียงใหม

Abstract

The Objectives of this Research on Guideline for Training Management Based on ASEAN Competencies and Needs for Training Hotel Staffs in Chiang Mai were to 1) to investigate the core competency of hotel staffs in Chiang Mai 2) to explore the needs for trainingof hotel staffs in Chiang Mai and 3) to determine the guidelines for manage hotel’s staff training in Chiang Mai. The sample group of 384. The instrument used for data collecting were questionnaires. Data were analyzed by using the percentage, mean, standard deviation and SWOT analysis. The research found that the level of work effectively with colleagues and customers, work in a socially diverse environment, implement occupational health and safety procedures, comply with workplace hygiene procedures and development and improvement of knowledge about tourism industry were at a high level. Regarding the training needs, it was found practice before training, objective formulation, planning and assessment and training topics were at a high level. Results of the content analysis showed that the respondent’s needs for training focus on training plan to create core competency for hotel staff, the topic of training should be able to upskills and reskill regarding to ASEAN competency.