ทักษะการเรียนรู้ข้ามวัฒนธรรมเพื่อการรองรับตลาดแรงงานศตวรรษที่ 21: กรณีศึกษานักศึกษาระดับปริญญาตรีในมหาวิทยาลัยราชภัฏเชียงใหม่ที่ผ่านการเข้าร่วมโครงการแลกเปลี่ยนการฝึกประสบการณ์วิชาชีพในต่างประเทศ

Abstract

This research is aimed to study characteristics and methods of cross-cultural learning in accordance with needs of the labor market and to study professional development approaches using cross-cultural learning skills. This is qualitative research applying a narrative interview method and a narrative frame. The sample group is the Faculty of Humanities and Social Sciences’s graduates who have attended an international internship programme in an oversea hotel. The research result shows that students and graduates, who have completed the international internship programme, have learnt cross-cultural skills through the interaction and the field experience in a multicultural working environment, and understanding and accepting cultural differences. These lead to emotional stability and good relationships with colleagues and guests from different cultures. From this gained cross-cultural learning approach, it results in professional development after graduation. In other words, those who have had the international internship experience, have employability, life-long learning and are able to work effectively in a multicultural context. Moreover, they retain creativity in working and some solutions for the organizations and their clients. These factors can increase the organizations’ competitiveness in the global markets.