ระบบและกลไกของการจัดการสิ่งสนับสนุนการเรียนรู้: การให้บริการ สิ่งสนับสนุนการศึกษาทางด้านนิเทศศาสตร์ในมหาวิทยาลัยจังหวัดเชียงใหม่

Abstract

The purpose of this study was to 1) examine the system and mechanisms for learning support management in Communication Arts at university in Chiang Mai province, 2) to compare system and mechanisms for learning support management in Communication Arts at university in Chiang Mai province, and 3) to study satisfaction toward management of learning support in Communication Arts at university in Chiang Mai province. Mixed method research was used in this research. There are three research methods: 1) review of related documents, 2) interviews, and 3) questionnaires. The result showed as following; There are two systems of learning support management in Communication Arts at university in Chiang Mai province, which is 1) written rules and regulations system and 2) mutual agreement system. There are two human resource management systems which are provided by 1) staff and 2) lecturers. The similarity of systems and mechanisms for learning support management processes in each university is managing resources or materials, budget, and general management. Each university set up an operation committee to consult, plan, evaluate and brainstorm following its structure and context. Assignments are from a supervisor level to a lower tier according to capabilities, suitability, proficiency, and expertise. The different systems and mechanisms for the learning support management process in each university is an operation factor. If staffs provide learning supports, it is according to the written rules and regulations as a guideline. However, if lecturers provide learning supports, a mutual agreement between the lecturers and students is used. Lecturers are only given lectures and service students during the class. The satisfaction towards learning support services found that 1) for staff service factor, overall with high level was service with politeness and friendliness. 2) For a quality factor, overall with high level were satisfaction with the systems and mechanisms of management learning supports in Commutation Arts. 3) For management factor, overall with high level. There are systems and mechanisms to assign and control properly learning support providers.