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Abstract

Title : The User's Satisfaction with the Service System of the Dean office of the Faculty Humanities and Social Sciences, Chiang Mai Rajabhat University. Author : Ratchadaporn Panthawee This research aims to 1) study the satisfaction of the users towards the service of the Dean Office of the Faculty of Humanities and Social Sciences Chiang Mai Rajabhat university; 2) find the relationship between the service factor and the satisfaction of the users towards the service of the Dean office of the Faculty of Humanities and Social Sciences, Chiang Mai Rajabhat university and 3) find the factors affecting the satisfaction of the users towards the services of the Dean Office of the Faculty of Humanities and Social Sciences, Chiang Mai Rajabhat university. The sample group consisted of 476 faculty members and students of the Faculty of Humanities and Social Sciences, Chiang Mai Rajabhat university. The questionnaire was utilized to collect the data. The statistics using for analyzing ware frequency, percentage, mean (▁X), standard deviation. The collected data were analyzed by using Pearson Product Moment Correlation Coefficient, and multiple regression analysis using Stepwise method. The research findings that revealed the users were satisfied with the services of the Dean Office of the Faculty of Humanities and Social Sciences, Chiang Mai Rajabhat university. The overall level was very high. (▁X=4.04) Factors related to the services includeed : Service staff (X1) (r1 = .892 ), Service process (X2) (r2= .935), Quality of service (X3) (r3 = .941), and Office environment (X4) (r1 = .870). There was a positive correlation between the satisfaction of the users and the service of the Dean office of the Faculty of Humanities and Social Sciences, Chiang Mai Rajabhat university at the 0.01 level of significance. The correlation among four factors including the service officer (X1), the service process (X2), the quality of service (X3), and the office environment (X4) ware statistically significant at 0.01 level with correlation coefficients were 0.892, 0.972, 0.985 and 1.000, respectively.